What types of hair extensions do you offer?

Mink Hair Extensions offers a range of premium hair extension solutions, including keratin-bond extensions, weft hair extensions, and mesh integration systems. Sara will do a personalised assessment and recommend the best option based on your hair type, lifestyle, and desired result.

How long do hair extensions last?

The lifespan of hair extensions depends on the application method, quality of care, and maintenance routine. With proper aftercare and regular salon maintenance, premium human hair extensions can last several months and, in some cases, even longer.

Will hair extensions damage my natural hair?

When professionally applied, maintained, and removed, hair extensions should not damage your natural hair. Following your stylist's aftercare instructions and attending regular maintenance appointments will help keep your hair healthy.

How often do I need maintenance appointments?

Most hair extension methods require maintenance every 5 to 8 weeks, depending on your natural hair growth and the type of extensions you wear. Regular maintenance ensures your extensions remain secure, comfortable, and natural-looking.

Can I wash, colour, and style my hair extensions?

Yes. Our extensions are made from 100% human hair; you can wash, blow-dry, curl, and straighten them. If you wish to colour your extensions, it's best to have this done professionally to maintain their quality and longevity.

How do I choose the right hair extensions for me?

The ideal extension method depends on factors such as your hair type, thickness, lifestyle, styling habits, and desired look. During your consultation, Sara will assess your hair and recommend the most suitable solution for you.

Do I need a consultation before getting hair extensions?

A personal consultation with your hair stylist allows them to assess your natural hair, discuss your goals, colour-match your extensions, and recommend the most appropriate application method for optimal results

How should I care for my hair extensions at home?

To keep your extensions looking their best, use salon-quality hair care products, brush them gently with an extension-friendly brush, avoid sleeping with wet hair, minimise excessive heat styling, and attend regular maintenance appointments recommended by your stylist

Shipping policy

Order Processing

Orders are processed and dispatched within 1–2 business days once payment has been received and stock is available.

Orders placed on weekends or public holidays will be processed on the next business day. Processing times may vary during peak periods or for wholesale orders.

Where We Ship
We currently ship to addresses within Australia only. Due to recent changes to US import duties that apply to every parcel regardless of value, we have paused international orders. If you’re outside Australia and would like to hear when that changes, email us at hello@minkhair.com.au and we’ll let you know as soon as we reopen.

One more thing to tweak: the Wholesale section says arrangements may vary by “destination,” which could invite US trade enquiries. If she’s happy to quote international wholesale case by case, leave it. If not, change that line to: “Shipping arrangements for wholesale or trade orders within Australia may vary depending on order size. Shipping costs and delivery timelines will be confirmed at the time of order or invoicing.”

Shipping & Delivery

Shipping costs and available delivery options are calculated at checkout.

Once an order has been dispatched and tracking details have been provided, delivery is handled by the selected carrier. Delivery timeframes are estimates only and may be affected by factors outside our control, including courier delays, weather events, or service disruptions.

Risk & Responsibility

Responsibility for an order transfers to the customer once the shipment has been dispatched and tracking has been issued.

We are not responsible for delays, loss, or damage caused by the carrier while the order is in transit. Where appropriate, we may assist customers with lodging enquiries directly with the courier.

Shipping Insurance

Shipping insurance is not automatically included unless explicitly stated at checkout. Customers are responsible for selecting any additional delivery or insurance options offered by the carrier at the time of purchase.

Incorrect Address / Failed Delivery

Please ensure all delivery details are correct at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

Wholesale & Trade Orders

Shipping arrangements for wholesale or trade orders may vary depending on order size and destination. Shipping costs and delivery timelines will be confirmed at the time of order or invoicing.

Questions

If you have any questions regarding shipping or delivery, please contact us prior to placing your order.